Essential Guide to Changing Home Care Package Providers with Ease - Wise Choice IHC

Essential Guide to Changing Home Care Package Providers with Ease

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If you are currently receiving home care services through a home care package, but you are unsatisfied with your current provider or wish to explore other options, it is possible to change your home care package provider at ease! Let’s learn all about it.

In the Australian Ageing Agenda’s recently published Home Care Packages Program Data Report for the second quarter of the 2022-23 financial year, it was revealed that as of 1 December 2022, there were 235,599 individuals receiving a Home Care Package (HCP). This marked a significant 19% increase from the previous year’s figure of 198,109. The report highlights the growing demand for aged care support services and the need for reliable service providers to cater to the needs of individuals in aged care facilities.

The above data allows you to find providers that align with your evolving needs and preferences, ensuring that you receive the best possible care and support throughout your aging journey!


Step-by-step guide on how to change your home care package provider:

Changing home care package providers can be a positive step towards receiving the care services that best meet your needs. By following these steps and communicating effectively with your current and new providers, you can transition smoothly and continue receiving quality care in your home.

  1. Assess your needs: Before changing providers, take some time to evaluate your care needs and determine what you require from a new home care provider. Consider the specific services you need, such as personal care, meal preparation, transportation, or nursing assistance. This will help you find a new provider that aligns with your requirements.
  2. Research potential providers: Begin your search for a new home care package provider by conducting thorough research. Look for reputable providers in your area that offer the services you need. You can find a provider by using resources such as online directories and recommendations from friends or family.
  3. Contact My Aged Care:My Aged Care is a government service that can assist you in finding a new home care provider. You can reach them by calling Aged Care on 1800 200 422. They will provide you with information about available providers in your area and guide you through the process of changing providers.
  4. Notify your current provider: Once you have decided to change providers, you need to inform your current home care package provider about your decision. This can be done by contacting them directly and expressing your desire to switch providers. They will guide you through the process and provide you with the necessary information to initiate the change.
  5. Discuss with your new provider: Contact the new home care package provider you have chosen and express your interest in receiving care support services from them. It is essential to discuss your care needs, preferences, and any specific requirements you may have. They will guide you through the process of entering into a new home care agreement.
  6. Coordinate the transition: Your new provider will work with you to coordinate the transfer of your home care package. This may involve arranging a meeting to assess your care needs, developing a care plan, and discussing the services they can provide. They will also assist you in transferring any unspent funds from your previous provider to ensure continuity of care.
  7. Inform My Aged Care: It is important to inform My Aged Care about your change in providers. They can update your records and ensure that your new provider has the necessary information to deliver quality care. You can directly call My Aged Care to provide them with the details of your new home care package provider.
  8. Communicate with your previous provider: Maintain open communication with your previous home care package provider during the transition. This will ensure a smooth transfer of care and the transfer of any unspent funds. They can provide you with information regarding the balance of your unspent funds and guide you through the process.


Explore the different home care options available, including government-funded and private home care, to make an informed decision about the type of care that suits your preferences and needs. Contact Wise Choice In-Home Care directly to inquire about the in-home aged care services, ask questions, or seek further information.

Why do people feel the need to change Home Care Providers?

There are several reasons why individuals may feel the need to change their home care providers!

Firstly, their current home care provider may not adequately meet their evolving needs, leading them to seek a better fit elsewhere. Secondly, individuals might want to switch home care providers to explore different options and find a provider that offers services aligned with their preferences. Lastly, changes in circumstances or dissatisfaction with the quality of care from their old provider can motivate individuals to seek a new and more suitable care experience with a different home care provider.

At Wise Choice, we understand that your needs evolve and are committed to meeting them. Our team of dedicated professionals ensures that you receive personalised care tailored to your unique requirements. As another provider, we prioritise your comfort and satisfaction, ensuring a smooth transition when you decide to switch home care providers. We guide you through the process of entering into a new home care agreement, ensuring that all your concerns are addressed and your preferences are considered.

Can you easily switch to a new home care provider?

Yes! According to the Australian Government, if you want to change home care providers, you may easily do so if you are seeking a better fit for your needs or are relocating. Hence, current providers are required to support care recipients who wish to switch providers, such as by referring or suggesting them to the My Aged Care provider for assistance.

Once the decision to change has been made, you should provide your referral code to the new provider and agree on a start date, while also informing and agreeing with the current provider on a cessation day (the date the existing provider stops providing care to you). To avoid a gap in subsidy payment, you should request your new provider to begin services on the cessation day.

Will you need to pay an extra amount while changing Providers?

No! When changing home care providers, you will not need to pay extra. You have the freedom to leave at any time, as long as it aligns with the agreement you initially signed. If, by chance, your provider charges an exit fee, it will be deducted from your unspent funds. However, you won’t be personally responsible for paying if your unspent funds don’t cover the fee. Home care providers are prohibited from requiring you to pay from your own pocket.

What about your unspent funds, if any?

Your unspent home care funds will be transferred from your current provider to your new service provider. It is expected that your new provider will receive the unspent funds within 70 days after the cessation date. In case of any delay, your new provider will inform you, engage with your previous provider, and assist you in filing a complaint if needed. It is important to keep your provider informed throughout this process.

At Wise Choice, we understand the importance of financial transparency and work closely with you to ensure a smooth transfer of your home care package. Our dedicated team will guide you through the process of entering into a new home care agreement, ensuring that you receive quality care without any additional financial burden.

Choose Wise Choice for a hassle-free transition and the peace of mind you deserve!

What are the four levels included in home care packages?

The four levels included in home care packages are Level 1, Level 2, Level 3, and Level 4. Each level corresponds to a different level of care needs, with Level 1 offering basic support and Level 4 providing the highest level of care. The specific level assigned to an individual is determined through an assessment process that considers their care requirements and circumstances. This tiered system allows for tailored care services that align with the unique needs of each individual receiving home care.

Take the opportunity to Request a callback from Wise Choice to discuss your personalised in-home aged care support.

What are the inclusions in a Home Care Package?

The inclusions in a Home Care Package are as follows:

  • Personal Care: Assistance with daily activities such as grooming, hygiene, and ensuring overall well-being.
  • Domestic Assistance: Support with household tasks like cleaning, tidying, and grocery shopping.
  • Meal Preparation: Customised meal planning and preparation to cater to personal preferences and dietary needs.
  • Garden Maintenance: Care for outdoor spaces, including gardening and landscaping.
  • Allied Health: Access to personalised therapies and services provided by allied health professionals.
  • Clinical Care: Management of medical needs, including monitoring conditions, administering medications, and coordination with healthcare providers.
  • Transport: Reliable and safe transportation options for community engagement, appointments, and outings.
  • Nursing: In-home nursing care services to address healthcare requirements and promote overall health.
  • Social Support: Assistance in overcoming isolation through participation in social activities and companionship.
  • Pastoral Care: Spiritual and emotional support, offering guidance during challenging times or discreet conversations.
  • Additional Support: Services such as bathing, podiatry, physiotherapy, continence management, cleaning, laundry, home modifications, aids for independent living, and social outings.

All the inclusions mentioned above are provided at Wise Choice
Inclusions may also vary depending on the specific level of the Home Care Package and individual needs. When switching home care package providers, these services can be discussed and adjusted to ensure continued personalised care and support.

Take Control of Your Aging Journey and rediscover Independence and Joy!

 Embrace the freedom, comfort, and personalised care that Wise Choice offers. Let us create a nurturing environment where you can flourish and thrive.
Contact Us today to start your in-home aged care experience and enrich your life.

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