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Privacy Policy

1. Introduction

1.1 About Wise Choice In-Home Care

Wise Choice In-Home Care, located at Suite4, Level1, 245 The Boulevarde, Fairfield Heights, NSW 216, offers in-home care, NDIS services, Disability Care and Aged Care across Australia. Throughout this document, we will refer to Wise Choice In-Home Care as “we”, “us”, and “our”.

We are dedicated to safeguarding your privacy. This Privacy Policy details how Wise Choice In-Home Care manages personal information

1.2 Who does this policy apply to?

This policy is relevant if you:

  • Have availed or inquired about our services or products.
  • Have applied for a position with us (excluding current or former employees).
  • We possess your personal information.

 

Please get in touch with us if you’re uncertain whether this policy applies to you or if we hold your information. Our contact details are provided at the end of this policy.

2. Collecting your personal information

2.1 What type of information do we collect?

The information we gather depends on our relationship with you. For instance, if you’re a client or have inquired about our services.

We may collect:

  • Name and date of birth.
  • Contact details (address, phone number, email).
  • Health information.
  • Billing details.
  • Records of interactions with us.
  • Personal preferences.
  • Feedback on services.

2.2 How we collect your information

We collect information in various ways, such as:

  • When you contact us via email, phone, or our website.
  • When you apply for our services.
  • Directly from you or third parties, such as doctors or other health professionals.

2.3 If you do not provide all of the information we have requested

If you don’t provide the necessary information, we might be unable to offer the services or products you’ve requested.

2.4 Purposes of collecting your personal information

We gather and store your personal information to deliver our services and products efficiently.

3. Using and disclosing your personal information

3.1 What we may use your information for

We use your information to:

  • Offer appropriate care and services.
  • Address your queries and resolve complaints.
  • Undertake quality assurance and service improvement.
  • Conduct marketing and promotional activities.
  • Comply with relevant laws and regulations.

3.2 Disclosing your personal information

We may disclose your information to:

  • Healthcare providers involved in your care.
  • Government and regulatory bodies.
  • Any persons acting on our behalf, including professional advisers.
  • Where disclosure is permitted or required by law.

3.3 Direct marketing

Occasionally, we might contact you to provide information about our services or products. If you don’t wish to receive marketing material, you can contact us.

4. Security, access, and correction

4.1 How we store your information securely

We store information in both electronic and paper formats. We take all necessary precautions to ensure the security of our information.

4.2 Accessing your personal information

You have the right to access any information we hold about you. To request access, please contact us.

4.3 Updating or correcting your information

If you believe any information we hold is inaccurate or outdated, please contact us.

5. Privacy and security online

5.1 Online security

Our website uses encryption to ensure your transactions are secure.

5.2 What we collect when you use our website

When you access our website, we may collect anonymous technical information about your usage.

6. Contacting us

6.1 Our contact details

For inquiries:

6.2 Complaints about how we handle your information

If you have concerns about how we handle your information, don’t hesitate to get in touch with us.

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