Are you familiar with NDIS support coordinators? Who are they! 

Maybe you wonder what an NDIS support coordinator can do for you if they are one of your funded supports. Support coordinators help you coordinate all aspects of your plan’s services. 

As you need them, they will help you source the appropriate support for your needs to maximize your funding. They can help you navigate your funded activities by holding your hand. 

Let’s look at this in more detail. 


What do NDIS support coordinators do?

Participants in the NDIS are assisted by support coordinators who help them understand and use their plans. Initially, they will work with you to set up a support plan you both agree upon. In turn, this leads to engaging the people who can assist you in achieving your NDIS goals. 

Your support coordinator will assist you in what areas of your plan. Additionally, they will examine how they can enable you to coordinate parts of your project independently. 

Rather than instructing you how to coordinate your plan, a support coordinator may coordinate it for you and support you throughout. The NDIA will approve your project depending on your unique needs. 

You can organise your plan activity with the assistance of a support coordinator in several ways, such as: 


Plan your NDIS journey online 

Learn how to access your plan online through the provider portal at myplace.com with the help of your support coordinator. They can also explain the meaning of the different pages and how to view your line items and funding allocations. Your coordinator will assist you if you have difficulties navigating the plan online.   


Support providers for NDIS 

Thousands of providers and services are registered with the NDIS across Australia. You might have difficulty knowing where to turn for support workers, therapists, or mobility equipment. 

Providers can be found through your support coordinator as they are familiar with a variety of resources. Providers can help you learn what the right questions are to ask and negotiate with them. You’ll also be able to arrange service agreements with support providers. You will find in these official documents how many appointments/hours you will need with them throughout the plan period. 


Financial support for the NDIS 

You will receive assistance from your support coordinator in understanding your support budget and how the funds are allocated. Depending on your budget, they will advise you on how to plan your support and service agreements. By doing this, you can avoid stretching your budget too thin or overdistributing funds that aren’t available. 


Accessing the community 

You will be connected with community supports closest to where you live or in your neighbourhood. By identifying local social and community spaces, they can help you connect with your local community. Sometimes support coordination is done by a Local Area Coordinator (LAC) who will be familiar with local supports. 

Reviewing the plan 

Your support coordinator will assist you in preparing for the time to review your NDIS plan. The NDIS plan review team will assist you in getting the correct reports from your service providers. 

You will also receive reports from your support coordinator regarding the progress you are making. They’ll let the NDIS know whether your allocated funding is adequate and if your needs are being met. 

Answers to questions 

A support coordinator can help you with questions regarding the implementation and use of your plan, support, and management tools. Participants’ plans are unique. Consequently, you may have questions about your project that you cannot find answered on Google. 

The support coordinator can guide you through these questions and provide you with the appropriate answers. 

The knowledge and experience of the NDIS system make them the best people to explain it to you. When your NDIS plan ends, they’ll assist you in transitioning to your next plan. 


Selecting your support coordinator

Support coordinators are one of the first supports you need to find since they help you use your plan. Choosing a support coordinator with whom you feel comfortable and happy is crucial. It would help if you felt open and at ease with them. 


Support coordination at the level of one 

Getting started with your plan begins with Level One support coordination. You are connected with the support providers you need, and your service agreements are arranged with each of them. As a level one support coordinator, your role will be to assist you in initiating your plan management and hand over the process to you. 


The first level of coordination is short-term and has a fixed timeframe. NDIS participants’ first plans can have a one-year time limit for support coordination.  

Those who know the NDIS inside and out can assist you with the information you need to make your transition smoother. 


Support coordination at level two 

The level two coordination of support includes the same assistance as the level one coordination. Your support coordinator will also assist you in handling any service coordination barriers or crises that might arise. 


Your capacity to manage some aspects of coordination and management will be gradually increased. They’ll still monitor your plan and adjust it according to any changing need you may have during this time. 


Unlike level one, there isn’t a set time limit on level two (like there is in level one), but your coordinator will help you prepare and empower you to handle everything on your own eventually. In many cases, you’ll go from a level two to a level one support coordinator. 

Coordination of level three specialist support 

Specialized support coordinators are familiar with the needs of individuals with disabilities who have complex needs. Additionally, they may be a psychologist, occupational therapist, or social worker. Therefore, they’ll be better able to coordinate therapeutic support within a specialist framework. 


There is a need for specialist support coordination when there are high-level risks within the support environment. Examples include dealing with challenging behaviours or interacting with the criminal justice system. These coordinators are also involved when an intervention plan needs to be developed. 


Coordination of your NDIS plan

There are three levels of official coordination of support. Regardless of your level, you will always be treated as an individual with individual needs by your support coordinator. Your unique situation will be assessed, and what you need will be determined. 


Often, their goal is to help NDIS clients reach the point where they require little or no plan coordination assistance. The provider will likely help you with everything from using the NDIS portal to finding the right support providers, making bookings with them, setting up service agreements with them, and allocating funding appropriately across all. 

Using their experience, they will make it as simple as possible to navigate the NDIS and meet your goals. 


Your NDIS plan manager will be responsible for watching your budget spending. Find a good NDIS plan manager if you have the funding for one by reading our article. There is a detailed explanation of how they can help and tips on finding the right one. 


Support coordinator for NDIS – your turn

Does your support coordinator help you use and coordinate your NDIS plan? Please share your experience. Share your thoughts below. 

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