How is Home Care Assessment done for Home Care Packages?

Table of Contents

Eligibility! Eligible! This is what the agency says. But how exactly is the home care assessment done for the home care packages?

After a face-to-face assessment, the care centre shall send you a letter containing;

  • the assessment decision confirms your eligibility for the home care package.
  • if eligible, the level of package you have selected must be approved.
  • the evidence and reason supporting your decision.
  • a support plan developed during the in-home care assessment period.


Eligibility for the home care package – what’s next?

Demand for the home care package is increasing. Though you are approved for the package, you might have to wait before getting assigned.


Unlock Your Care Potential: Navigate the Home Care Assessment Journey

Navigate through the home care assessment journey and unlock your care potential by understanding the steps involved in assessing your eligibility and selecting the right home care package level.


Expected wait time for the home care package

No instant approval is given for the Home Care Packages level. The expected time for the home care packages is;

Level 1 – 3-6 months

Level 2 – 12 + months

Level 3 – 12 + months

Level 4 – 12+ months


Level of priority

No existence of biases. The packages are allocated fairly based on the priority level and date of approval (as stated in the letter by the Aged Care Assessment Team).  For high urgency, you will be kept on the priority level.

Along with the package level, the letter also indicates the service receiving date. After a quick assessment of the urgency level, the package shall be assigned.

However, if you are not at all satisfied with the allocated level, you can appeal the decision. The obtained letter shall consist of your assessor’s contact details.


How to find out the waiting period for the home care package service?

You have only two ways to find out the information on the priority level and the expected wait time;

  • Connecting with Wise Choice in Home Care at 02 8704 6271.
  • Logging into client records using My Gov.


How can one avail of the care package sooner?

Beneath are the few options you can explore to get assistance earlier.


Interim packages

An interim package allows you to get help earlier and sooner. The waiting period is comparatively shorter. Once agreed to the interim package, you can expect the home care package service much earlier.

Before opting for the package, the assessor shall discuss the assessment. Once you are convinced, you shall be placed in the national priority system until the package level is available

Also Read: Cost of Home Care Packages in Sydney

Waiting period for the interim package level

Approved package levelMinimum Interim PackageWaiting time period
Level 1Not availablen/a
Level 2Level 13-6 months
Level 3Level 13-6 months
Level 4Level 212+ months


How to figure out the availability of home care packages?

  • A letter shall be sent to you to get ready three months earlier before you receive the package.
  • You shall get a confirming letter regarding the assigned package, including the referral code, assessment information, package level and support plan.
  • From the date of receiving the letter, you will have 56 days stored for you to enter into the Home Care Agreement, if you fail to do so, the package shall expire.
  • If you fail to acknowledge it on time, make sure to contact Wise Choice in Home Care and appeal for a 28-day additional extension.


Step into Quality Care: The Importance of Home Care Assessment

Step into a world of quality care by recognizing the importance of the home care assessment process, which determines your eligibility and sets the foundation for receiving the right level of care through home care packages.


What if you don’t want a Home Care Package after making an appeal?

There may be several reasons for this. By now, you may be managing your stuff by yourself without any support or you have taken help from your family members or the interim package which you took is severing all your needs.

If you are no longer in need of the package, you can contact at 02 8704 6271 and inform them.


Not eligible – what can be done?

After the assessment, if you are stated to be eligible, the letter under your name will brief out the reasons why and who to contact.

Though you might be rejected for the applied ones, you can be eligible for the other available services. Explore the Commonwealth Home Support Programs, you can also avail of private services.

Wise Choice in Home Care is a family-owned care centre offering care services to the aged, NDIS, consumer-directed care and disability service. Contact us to know more about the price and services included in the packages.

Most recent posts
Request a callback

Subscribe Newsletters

Google Rating
Based on 15 reviews