Ever feel like the minute you start looking into aged care, you’re hit with a wave of forms, phone calls, and words no one actually uses in real life? You’re not alone. One of the first things you’ll hear about is something called an Aged Care Assessment, and honestly, if no one’s explained it to you in plain English, it can sound scarier than it actually is. And guess what? You don’t have to figure any of this out by yourself.
At Wise Choice, we’ve helped so many families, answering questions, easing worries, and making the process feel a whole lot less easy. So, grab a comfy seat and break it all down together. From how to apply to what to expect (and even what to say), this guide is here to walk you through your every aged care assessment question and answer step by step, no stress, no stuffy language, just straight-up support.
What is an Aged Care Assessment?
An Aged Care Assessment is a formal evaluation conducted to determine an individual’s eligibility for government-subsidised aged care services in Australia. These services can range from assistance at home to residential aged care facilities. The assessment identifies the level of care required, ensuring that individuals receive appropriate support to maintain their quality of life. This could include help at home through the Commonwealth Home Support Program or more comprehensive care.
Who Needs an Aged Care Assessment?
You may need an aged care assessment if:
- You’ve noticed changes in your ability to perform daily tasks or remember things.
- You’ve been diagnosed with a medical condition or have reduced mobility.
- There’s been a change in your family care arrangements.
- You’ve experienced a recent fall or hospital admission.
Eligibility typically requires an age of 65 or older (or 50 for Aboriginal or Torres Strait Islander people).
Looking for reliable, trusted in-home care services? Contact us today to discuss your unique situation and find a care solution that fits your family’s needs perfectly.
Common Questions and Answers About Aged Care Assessment
How do I apply for aged care services?
You can apply in several ways:
- Call My Aged Care on 1800 200 422 to discuss your requirements.
- Apply online through the My Aged Care website.
- Have your doctor, nurse, or an aged care professional submit an online request on your behalf.
After you apply, an assessment organisation will contact you to set up a time for your aged care assessment.
What happens when I apply for an Assessment?
When you apply, whether by phone or online, you’ll be asked about your current circumstances and what support you might need. You’ll need your Medicare card handy to provide your details.
Typically, this initial step takes around 15 to 20 minutes. Then, within 2 to 6 weeks, an assessor will contact you to arrange your assessment and go over your care needs based on the information you provided.
Are there different types of assessment?
Yes, there are two main types:
Home Support Assessment: For people who need low-level support to help stay independent at home.
Comprehensive Assessment: For those with more complex care needs, including home care packages, short-term care, or residential aged care.
To learn about different care options, including temporary care, see our guide on Different Types of Respite Care.
What is an assessment organisation? Who are aged care needs assessors?
Assessment organisations conduct the assessments to determine your eligibility for government-funded aged care services.
Aged care needs assessors are qualified aged care assessment teams, clinical or non-clinical, who carry out these assessments. They work with you to understand your care requirements and recommend the right type of services.
What happens during an assessment?
Usually, the assessor will visit you at home to talk about your health, lifestyle, and how you manage daily tasks. This helps them identify the support that best suits you.
You can have a family member, friend, or translator present during the assessment. The assessor may provide information about care providers in your area and answer any questions you have.
What should I prepare before going for an assessment?
During the assessment process, make sure you have:
- Your Medicare card and another form of ID (driver’s license, passport, or health care card).
- Medical and care information, such as referrals or support details.
- Any questions or concerns, you may want to discuss them.
- Someone to support you if you prefer.
Does an assessment cost me anything?
No, the assessment is free. However, the aged care services you receive afterwards may have fees, which your assessor can help explain.
Want to know how in-home care can support your family? Contact us now to discuss tailored care plans designed to improve the quality of life for your loved one.
How long does it take to find out whether I’m eligible?
If your needs are straightforward, you’ll often find out eligibility at the time of your assessment. For more complex needs, the assessor will review your information and make a recommendation. You will receive a letter within 2 to 6 weeks informing you of your eligibility.
What happens after I’ve been assessed as eligible for services?
Your assessor will help connect you with service providers in your area, including Wise Choice. If you qualify for a Home Care Package, you’ll be placed on a waiting list and receive a referral code once a package is assigned.
Will the services I want be available?
Availability depends on local providers and demand. Home Care Packages have national waiting lists. For advice or help finding available services, you can contact My Aged Care or speak to us directly.
I only want one specific service. Do I need an assessment?
Yes, to access government-funded services, an assessment is necessary. If you prefer private care without government subsidies, you can contact providers directly and pay full fees.
I’m a health or aged care professional. How do I make a referral?
You can use the Make a Referral tool on the My Aged Care website or, if you’re a GP, submit a referral through your clinic’s system if supported.
Why are RAS and ACAT references no longer used?
Since December 2024, a new Single Assessment System has replaced RAS and ACAT, streamlining assessments into two types: home support assessments and comprehensive assessments. The organisations conducting assessments are now called assessment organisations.
Unsure about the next steps for your loved one’s care? Contact Wise Choice today and get professional support to create the best care plan tailored just for you.
Individual Questions to Prepare for an ACAT Assessment
The ACAT assessment is a standard procedure to determine your eligibility for Government-funded home care services, and it is an important step towards accessing the support you need. In that process, older people may be asked a range of questions to assess their care needs and determine their eligibility for aged care services.
Here are some common questions that may be asked in an ACAT assessment:
Personal Information
- What is your full name, date of birth, and contact details?
- Do you have any cultural or language preferences that might affect your care?
Current living situation
- Do you currently live in your own home, a rental, or with family?
- Who do you live with, and the level of support you receive from family or friends?
- Are there any difficulties or challenges in your current living situation?
Health conditions and medications
- Do you have any chronic illnesses or disabilities?
- What medications are you taking, including dosage and frequency?
- How do you manage your medications, and are there any adherence issues?
- Have you had recent hospital admissions or surgeries?
Daily Living Activities
- Can you bathe, dress, and eat without assistance?
- Do you need any assistance or aids for mobility, such as walking frames or wheelchairs?
- Are there any difficulties you face with managing your medications or healthcare needs?
Mobility and safety
- How about your mobility? Can you walk without assistance, or do you need them?
- Do you have trouble moving around or getting in and out of your house?
- Have you had any recent falls or accidents? What were the circumstances?
- Are there any safety concerns in your home, such as uneven floors or the absence of grab rails?
Social and emotional well-being
- What social activities are you involved in, such as community groups or clubs?
- Do you have any hobbies or interests that you enjoy? Can you still participate in them?
Support network
- Do you have family or friends who support or help you?
- Do you have any formal or informal carers?
- Are you involved in any community services or support groups?
Also Read: 45 Essential Questions to Ask Aged Care Homes
Simplify your Aged Care Assessment journey with Wise Choice’s professional guidance!
Starting the journey into aged care can feel overwhelming, especially when you’re faced with unfamiliar steps like the Aged Care Assessment. But once you understand what it’s all about, it’s just a helpful conversation designed to connect you or your loved one with the right support.
You don’t have to go it alone. At Wise Choice, we’re here to make the process smoother, simpler, and far less stressful. Whether you need help applying, preparing for the assessment, or figuring out what comes next, we’ll walk with you every step of the way.
Because when it comes to getting the care you need (or helping someone you love), a little guidance can make a world of difference.
Ready to take the next step? Reach out to Wise Choice today, we’ll help you make sense of it all and feel confident about what’s ahead.
